Project Manager

About Discovery Life Sciences: Discovery Life Sciences (Discovery) is a leading provider of highly characterized human biospecimens and cellular starting materials to advance cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, so they can outpace their competition and push the leading edge of innovation using our Science at your Service TM business model. Position Summary: Discovery is looking for a talented and passionate project manager to join our dynamic Client Services team. As a Project Manager, you will focus on providing an exceptional customer experience. This role will also be responsible for managing and maintaining the success of deliverables for a specific portfolio of accounts. A Day in the Life of a Project Manager at Discovery Life Sciences: * Facilitate meetings between customers and internal teams. * Monitor project manager que for assigned territory. * Process POs by checking stock availability, shipping times and costs. * Coordinate with logistics to set up required shipments. Must-Have Qualifications (Education, Skills, Experience): * Minimum BS/BA degree. * Logistics or operations experience. * Excellent communication skills, customer relations and problem-solving capabilities Nice-To-Have: * BS/BA degree in biotechnology, molecular/cell biology or a related field * Expert ability to troubleshoot and resolve software defects and performance issues. * Key Responsibilities: * Maintain strong relationships with customers with the goal of becoming a trusted advisor and partner. * Provide product knowledge and industry guidance on best practices to effectively leverage Discovery's offerings/experience for the benefit of the customer. * Actively follow up on expiring quotes to ensure customers are receiving the product they need in a timely fashion. * Track and monitor key milestones and decision points to drive delivery of project objectives. * Generate and ensure the quality of product inventory reports, and other customer facing reports as needed * Facilitate meetings, as needed, with both internal teams and the customers to drive cross-functional communication, timely and effective decision making, and successful execution of project objectives * Identify trends in orders to offer suggestions to improve the customer experience * Develop a strong understanding of the customer's business goals and challenges in order to effectively advocate and communicate customer's needs to internal teams. Compensation and Benefits: Discovery Life Sciences is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's qualifications, skills, and experience. Your annual salary is only one part of your total compensation package. Other benefits: * Competitive salary and benefits package options including free medical, dental, vision, life, and disability which start on your first day of employment. Free medical, dental and vision options for you! * 401(k) match program which starts on your first day of employment * Time away from work (Generous vacation and paid time off, your BIRTHDAY, paid parental leave, paid family leave, etc.). * Professional development opportunities and reimbursement for relevant certifications. * Collaborative and inclusive work environment that values diversity. * Team-building activities and social events. * Employee Referral Program and Colleague Recognition Program Location: This position is Onsite at the Woburn, Massachusetts location. We are actively seeking motivated, dedicated individuals like you to join our thriving organization. As a leader in our industry, we offer unparalleled opportunities for professional growth and success. Apply Now to join our team! Visit /careers for more details.

Created: 2024-12-28