Account Supervisor

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client Salary: $61,000-$62,400 Job qualifications * Bachelor's degree or equivalent experience * 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred * 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom * Understanding of USPS regulations * Understanding of reprographics equipment and usage * Intermediate Microsoft Office Word and Excel skills * Basic Microsoft PowerPoint skills * Prior experience managing vendors preferred * Basic P&L understanding a plus * Demonstrated experience prioritizing competing priorities under tight deadlines * Proven customer service skills are required in order to create, maintain and enhance customer relationships. * Good written and verbal communication skills, including professional telephone and email etiquette. * Attention to detail with good organizational skills. * Must be able to meet deadlines and complete all projects in a timely manner. * Ability to handle sensitive and/or confidential documents and information. * Able to make independent decisions that conform to business needs and policy. * Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level. * Must work well in a team environment. * Must be able to interact effectively with multi-functional and diverse backgrounds. * Ability to work in a fast-paced environment. * Must be self-motivated with positive can-do attitude. Job duties (* denotes an "essential function") * *Ensure team provides outstanding service to client, while building strong customer relationships * *Create an environment conducive to service expansions and new business opportunities * *Maximize profitability through the effective utilization of labor and resources * *Immediately resolve any operational problems or issues * *Produce required reports on schedule * *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates * *Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management * *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines * *Train new employees on policies and procedures * *Address performance issues among team members * *Work with manager to create development plans and challenging assignments for team members * *Escalate to manager client or team concerns to proactively resolve issues

Created: 2024-12-20