Customer Service Representative

A property management organization in Laguna Woods is searching for a Customer Service Rep. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization's central customer service hub for all resident inquiries. Representatives handle a large volume of resident phone calls and service requests with the highest level of patience and professionalism. This is a temp-to-hire opportunity. The hours are Monday to Friday, 8AM to 5PM. The pay is $20/hour.Candidates who are adaptable, engaging and have a great attitude will excel in this role! Customer Service Rep Responsibilities:Answers a large volume of telephone calls and personal resident requests for service.Solicits and enters pertinent data into computer system.Schedules work to the satisfaction of the resident.Prepares appliance replacement cost estimates and contracts.Provides status updates of service requests to residents as requested.Participates in a wide-range of customer service activities.Customer Service Rep Qualifications:Must communicate pleasantly and effectively with the residents of who represent many different locales and/or foreign countries.Able to type fast and accurately.Able to prioritize and make decisions quickly. Background in troubleshooting or IT a plus!Benefits (once hired by the company):Medical, dental FSA401(k) matchingSick timePaid holidaysVacation timeCompensation / Pay Rate (Up to): $19.00 - $20.00 Per Hour

Created: 2024-12-28