Customer Service Specialist

Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Customer Service Specialist.We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our products and services.Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.Customer Service Specialist Requirements:Excellent customer service skills with previous experienceAbility to prioritize tasks, with excellent time management skillsMust be highly organizedGood memory essentialGreat computer skills (primarily MS Office)Benefits: When you join Bathing Brands, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits too. We offer:A caring company culture with a casual yet professional work environmentPTO, holidays, and an annual paid community day to spend with a charity of your choiceCompany-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, voluntary short/long term disability, and company-paid group AD&D life insurance Employee Assistance Program (EAP)Referral Program401(k) Retirement Plan with annual company matching fundsProfit Sharing Program with bi-annual payoutsWe are proud to celebrate 55 years of service to the bathing industry! Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists, unified by a desire to advance steam and sauna for both residences and health & wellness facilities. We are an Equal Opportunity Employer.

Created: 2024-12-28