Customer Service Representative

No Previous Experience Required!401k and Employee Stock Available! Health, Dental and Vision Benefits!Entry Level to a New Career Path!PAY RANGE: $15 per hour + bonus potential of up to $595 or more monthly based on performanceRamp Up From Entry Level by Promotion (Based on Performance) Within 6 Months and Earn Potential Bonus Up to $1,050 Monthly!!*This is an in-office position with potential to work remotely depending on performance. All candidates should live within commutable distance of our Dallas, TX offices (40 miles)*Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.The primary job function of this position is to handle inbound calls from Westlake Customers while providing excellent service. The Customer Service Associate partners with management and other departments to troubleshoot questions or concerns brought up by customers. The ideal candidate is able to deal with challenging situations while seeking solutions and is also comfortable at multitasking and working independently in a fast-paced environment.PAY RANGE: $15 - $18.43 per hour including bonus. Bonus potential of up to $595 or more monthly based on performance.TASKS AND RESPONSIBILITIESHandle a high volume of in bound calls from Westlake Customers while ensuring a high level of serviceInteract with other departments and management to troubleshoot questions or concerns posed by customersDeal with challenging situations while patiently seeking solutionsMulti-task and work independently in a fast-paced environmentProvide customers with accurate account informationTransfer calls to appropriate department or staffIdentify, research, and resolve customer's concernsTake payments, make suitable arrangements, and offer solutionsDocument all accounts thoroughlyCommunicate professionally with internal and external customersOther duties as assignedEXPERIENCE AND REQUIREMENTSHigh School Diploma RequiredGood communication, listening and problem-solving skillsBasic to intermediate computer knowledgeReliable attendanceProper grammar and email etiquetteType a minimum of 35 WPMAbility to work under time constraints and daily deadlinesGood interpersonal skills and teamwork awarenessBi-lingual (Spanish) is welcomed but not requiredFULL TIME BENEFITSMedical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Employee Loan Assistance Annual Flu ShotPaid Vacations Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas,TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet ACKNOWLEDGMENTSWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.Keywords#Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations, #Management, #Financial, #Collector, #collections, #Callcenter, #auto, #credit, #representative, #Customer, #Billing, #DebtCollection #fastpaced

Created: 2024-12-28