SERIOUS INCIDENT MANAGER

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST EXAM (# 1120) The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of eight sections: Placement, Transfers and Transportation, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives, Care Day Certification and Portfolio Management and the Serious Incident Unit. The DHS Serious Incidents Unit will ensure appropriate monitoring and oversight of incident reporting at DHS shelters, as well as operating a 24-hour call line for critical Priority 1, 2 and 3 incidents. The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Community Relations Specialist NM-I to function as a Serious Incident Manager, who will: * Supervise a team of line staff, that provide real-time reporting on Priority 1,2 and 3s, quality assurance and regulatory compliance reporting, and trend analysis. * Monitor and coordinate incident reporting matters across a large portfolio of city owned/managed and provider managed facilities. * Liaise with DHS stakeholders and providers to fulfill the requirements of annual OTDA Serious Incidents Reports. * Manage relationships with internal and external stakeholders related to serious incidents. * Ensure that staff adhere to reporting timeframes and conduct appropriate follow-up. * Manage special projects created and designed to enhance the operational and administrative activities of DHS Serious Incidents Unit. * Explain agency policies and procedures to Contracted Providers and Community Organizations. * Attend meetings with DHS/DSS Divisions. * Advise Directors of problems within the Serious Incidents Unit assisting with solutions. Work Location: 260 11th Ave Hours/Schedule: Sun-Thursday 12am-8am Minimum Qualifications 1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or 2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or 3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above. Preferred Skills * Excellent verbal and written communication skills. - Ability to convey ideas, instructions, and strategies effectively to both internal and external stakeholders. - Ability to make strategic decisions and guide the overall direction of the organization. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Created: 2024-12-28