Customer Service Representative - TACO Metals

Customer Service Representative - TACO MetalsLocation: Sparta, TNAre you passionate about delivering exceptional customer service within the marine industry? Join TACO Metals as a Customer Service Representative and be a key player in providing quality support to our customers in the recreational marine market.Position SummaryIn this full-time position, you'll be at the heart of our customer interactions-making a direct impact in the recreational marine market. If you enjoy engaging with people, thrive on providing top-notch service, and want to be part of a company that's shaping the future of marine products, this is the role for you!Key ResponsibilitiesDeliver professional, knowledgeable, and prompt responses to customer calls and emails, ensuring each interaction is a positive experience.Manage a dedicated account base of marine industry customers, anticipating needs, resolving issues, and going the extra mile to build strong relationships.Take part in outbound calling efforts, supporting sales and service initiatives that keep TACO at the forefront of the marine world.Work closely with your Customer Service team to exceed service standards and foster a collaborative environment.Assist with order processing, returns, and more, helping streamline operations and delight our customers every step of the way.Contribute fresh ideas for enhancing our service and improving our processes.QualificationsAn Associate's degree in Business or equivalent experience.Previous B2B customer service experience (marine industry experience is a bonus!).Strong communication skills, with a proactive approach to solving customer needs.Proficiency in CRM systems and Microsoft Office (Word, PowerPoint, Excel).Detail-oriented, adaptable, and comfortable managing multiple priorities in a dynamic environment.Physical & Environmental RequirementsFrequent interaction with team members and customers through phone, email, and face-to-face communication.Primarily a sedentary role, with occasional walking and standing required.Why TACO Metals?At TACO, we're driven by passion, teamwork, and a commitment to innovation. Join a company where you can make waves in the marine industry and work with a team dedicated to creating products that fuel adventure and bring joy on the water.TACO Metals is an Equal Opportunity Employer-Gender/Minority/Veterans/Disabled

Created: 2024-12-28