Registration Desk Clerk I (Dental Center)

Job Title: Registration Desk Clerk Labor Grade: 3 Department: Dental Center Reports To: Supervisor, Clerical Staff FLSA Status: Local 153 - Non-Exempt Summary: Under the supervision of the Clerical Supervisor, primary function is to be the front-line interface of the Dental Center to its patients. The Registration Desk Clerk will perform at a high level of efficiency and customer service to assist the patient in the entirety of the appointment process. Additional functions will include and not be limited to: scanning, data entry, and administrative tasks related to patient care and standard operations. The Registration Desk Clerk is cognizant of the philosophy, standards, objectives and policies of the Dental Center and the Funds.Essential Duties and Responsibilities:Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelinesSchedules initial, recall and treatment appointments, and reschedules appointments as necessaryChecks patients in for their scheduled appointments, verifies patient's demographics, quotes internal policies and benefitsAssists patients with their benefit concerns and questionsPerform monthly patient outreach by contacting members listed on the waitlist platformVerifies benefits eligibility and makes notes in the Dental Practice Management systemAnswers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiriesChecks Delta Dental website and for claims history and frequency limitation for dental services being providedConfirms appointments for the next day as neededAssist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc...) Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systemsAssists with additional projects or initiatives, resulting from the day-to-day operationsReleases patients from appointments as neededAssist in the release of patient records following an authorized requestScans and loads patient documents to their accounts in the Dental Practice Management systemUtilizes resources available to troubleshoot daily clerical challenges in an efficient and effective mannerMaintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in SpanishParticipate in any/all of the Dental Center improvements geared towards operational excellenceDocuments daily interactions in the Dental Practice Management systemAll other duties assigned by Clerical Supervisor or other supervisor/manager.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Technical Skills:Ability to prioritize workAbility to effectively communicate with both members and staff including proficient handling of difficult communication with irate peopleAbility to operate Electronic Dental Record and other telecommunication systemsStrong ability to multi-taskInterpersonal Skills:High level of customer service orientationStrong organizational and oral interpersonal skillsExcellent listening skillsAbility to operate effectively in a fast-paced work environmentAbility to maintain composure when dealing with irate peopleEducational Requirements and/or Experience: High School Diploma, GED or equivalent experience. Employment experience with direct customer service exposure.Language Skills: Proficiency in English and Spanish languages is a mustReasoning Ability: Above AverageCertificates, Licenses, Registrations: NonePhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.under 1/3 of the time: Standing, walking, climbing or balancing, stooping, kneeling, couching, or crawling½ to 2./3 of time: Sitting, reaching with hands and armsOver 2/3 of time: Talking or listening100% of the time: Using hands

Created: 2024-12-28