Customer Service Coordinator

About Us:At GAC North America, we pride ourselves on delivering exceptional service and solutions for our clients. We are a leading firm specializing in Logistics and Shipping, and we are currently seeking a dedicated and detail-oriented Customer Service Specialist to join our team and support our key accounts.Position Overview:As a Customer Service Coordinator you will play a crucial role in managing the logistics and documentation for our export/import ocean shipments. Your primary responsibilities will include processing shipments, managing customs documents, and ensuring seamless communication with our clients. If you are a proactive professional with excellent communication skills and a passion for customer service, we want to hear from you!Qualifications:Excellent communication skills in English and Spanish.Strong background in customer service with experience in client services and phone etiquette.Proficiency in Microsoft Office and data entry.Ability to handle outbound calling and cash transactions.Multilingual abilities and sales experience are a plus.Key Responsibilities:Process shipments and file customs documents promptly and accurately.Assist with processing export/import ocean shipments for an assigned base of accounts.Receive, review, and process export/import ocean documentation, including Shipper's Letter of Instructions.Calculate and prepare export/import ocean quotations.Prepare and process delivery orders, dock receipts, warehouse work orders, and ocean bills of lading (master, house, direct - AWB/ocean).Close files and distribute documents in compliance with export/import standards and requirements.Track and trace shipments from departure to arrival, providing timely updates to clients.Adhere to company safety policies and procedures.Respond to customer orders, general inquiries, invoice questions, and complaints.Ensure accurate and timely billing; maintain accounting records and process vendor invoices for payment.Address and resolve customer complaints, determine solutions, expedite corrections or adjustments, and follow up to ensure resolution.Handle additional duties as assigned by supervisor and/or manager.Shift:8 hour shiftOn-call, as neededWeekends, as neededCompetitive SalaryWork Location: In personBenefits: 401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offReferral programVision insuranceExperience in freight, cargo, air transport, and logistics is a significant advantage. Candidates with a background in these areas will have a deeper understanding of the industry's intricacies, which can greatly enhance their ability to manage and optimize our transportation processes effectively.

Created: 2024-12-28