Contact Center Agent (Chinese Speaking)

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayRequirements Candidate must be flexible with the shift due to operational needsMust speak Chinese, both Mandarin and Cantonese preferredPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh School degreeBenefitsCompetitive Health Benefits including Medical, Vision, Dental and Life Insurance401k retirement plan with a 6% corporate match Paid Time OffPaid HolidaysSalary: $16-$18/hour

Created: 2025-01-11