Maitre D / Shift Manager

JEJU Noodle Bar is a Michelin Starred restaurant at the heart of West Village. Our restaurant serves our unique take on Korean Inspired cuisine.   We are looking for a passionate, knowledgeable, and driven individual to contribute and grow with a small team (currently) with big dreams. Job Title- Maitre D' / Shift Supervisor The candidate must have the following:  Serve as a leader of the host team by assigning duties and responsibilities for the shift Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting Must possess great communication skills with a polished floor presence, professional demeanor and appearance Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment Demonstrate a passion for detail and a willingness to learn Uphold service standards to ensure a memorable guest experience Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm and friendly smile and demeanor Provide a high level of organization and hospitality to all guests at all times, without exception Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences Manage the reservation system and plot the reservations for the shifts in order to maximize covers. Ensure reservations are prioritized and seated in a timely manner Clearly and politely communicate with guests when delays and/or waits occur Engage management for any guest issues or complaints Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant Understand and operate the reservation/seating system Maintain professional and warm guest communications - inside the restaurant or via phone/email Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit Communicate respectfully and clearly with service team and management Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service Maintain cleanliness and organization at the host stand and front door area Additional service and/or operational tasks as determined by manager Adhere to grooming and dress code standards Assist teammates to anticipate all other FOH needs SKILLS AND REQUIREMENTS   At least 1 year as a Lead Host or Maitre d' / Shift Supervisor in a high volume, casual-fine dining setting. Michelin experience is a plus.  Excellent communication and interpersonal skills  Proficiency in Resy or similar reservation system  Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude  Ability to work in an organized and professional manner  Receptive to constructive criticism and performance feedback  Ability to demonstrate quick thinking and adaptability in a constantly changing environment  Available to work nights, holidays and long days as necessary  Strong knowledge and interest in food and beverage  Has a sincere interest in the hospitality industry  Demonstrate clear written and verbal communication skills

Created: 2024-12-01