Project Manager

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ. Project Manager - Site Experience Position Summary: This PM position supports clients' categorical line of business (LOB) management. PM will partner closely with the Customer Experience (CX) team to support LOBs with onboarding product pages, marketing content, and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build the category's business & brand value while maximizing & growing the website/business's revenue stream and this role will be partnering closely to help with this effort. This role will also work closely with the web development and technology teams- as well as interface with key internal business stakeholders, 3rd party agency partners, and production resources daily. Core responsibilities include onboarding PDPs, content maintenance, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team for a large site migration project. Responsibilities: * Take charge of the end-to-end lifecycle of product pages on the client site, from initial intake from LOB, gathering necessary assets and information, to collaborating with the Category team for eCom setup and optimizing the purchase experience, and post-launch optimizations. * Demonstrate exceptional attention to detail in every aspect of client website page creation and content & CEJ enhancement, ensuring that content and technical specification accurately reflect the product and align with brand standards. * Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process. * Manage tight deadlines and complex workstreams, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates. * Assist the Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule. * Work closely with Category, LOB, and Product teams to coordinate page updates communicate site changes, and hit tight projected timelines. * Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap. * Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed. * Partner with Site Ops teams on prioritization of projects in the queue. * Partner with Platform and web development teams to identify technical solutions that meet business and CX needs. * Manage stakeholder expectations by proactively identifying problems & solutions. * Okay with doing tedious work. Requirements: * Bachelor's degree required, degree in Communications, Marketing, or similar desired. * 5+ years of experience in project or program management with a proven track record of successfully developing, planning, and executing operational processes in a highly matrixed organization. * Excellent written and verbal communication skills. * Great organizational skills, attention to detail, and ability to execute flawlessly. * Proven experience in problem-solving. Not afraid to fail, willing to learn and improve. * Passion for creating great customer experiences. * Not afraid to work in a fast-paced environment. * Collaborative, open, learns, and grows from working with others. Thrives in a team atmosphere. * Experience in online retail is required. * Experience in technology-focused online retail is a real plus. * Self-directed, hardworking, and hungry to learn. * Expertise in Site Usability, A/B Testing, and Optimization. * Proficient in Microsoft Office: Excel, PowerPoint, and Word. * Proficient in Jira & Confluence. * Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere. * Seek to understand the strategic importance of projects to be delivered against the customer and business needs. Be a strong advocate for the customer journey and experience. * Experience in project management, product and campaign launches, e-commerce, site merchandising, or similar experiences. * A strategic thinker and decision-maker. * Great organizational skills, attention to detail, and ability to execute flawlessly. * Identifying an issue and finding ways to solve it. Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Created: 2024-11-29