Front Desk - Salem Campus

Summary/Objective This position serves as a member of the Regional Campuses Team at Southwest Baptist University. The primary responsibility is to assist with day-to-day operations, recruit and meet with potential students, greet campus visitors, current students, and faculty/staff who visit Southwest Baptist University's Salem campus. Essential Job Duties * Collaborate with the Campus Coordinator for Salem and the Vice President for Regional Campuses and other university stakeholders regarding day-to-day operations. * Welcome SBU campus visitors and direct them to the appropriate office. * Track progress of individual applications, acceptance, and enrollment for non-nursing students. * Provide on-campus academic advising for students in the non-nursing programs. * Be the on-campus contact for faculty as immediate needs arise during the evening class period; assisting with copying, printing, IT, etc. * Communicate campus needs to the Campus Coordinator. * Answer incoming University calls and assist caller as needed, or transfer them appropriately. * Communicate with instructors on student attendance and follow up with student as needed. * Assist with IT issues as they arise, including submitting IT help desk tickets and communicating issue to Campus Coordinator. * Communicate with students when classes have been cancelled or delayed in start time. * Clerical support for the Salem campus. This may include but not limited to, going to local stores for office/building supplies, data entry, office mailings, and assisting with daily admissions visitors. * Assist Campus Coordinator as needed with the annual capping ceremony * Assist in representation during campus tours and at on-campus and off-campus events * Performing all duties as assigned by the supervisor * Prepare and maintain daily attendance sheets * Track daily bills and submit for pay out approval on SBU billing system. * Regular attendance and punctuality * Sets an example of a Christian lifestyle for students, staff, and faculty * Commitment and adherence to Southwest Baptist University's Principles and Expectations Supervisory Responsibility: Work-Study Students Position requirements: * A high school diploma or GED * Affirm without reservation the University's Mission, Vision, and Core Values * Two or more years of office management and/or customer relations * Knowledge of Microsoft environments, including Word, Excel, PowerPoint * Willingness to collaborate with the Salem Campus Coordinator and the Vice President for Regional Campuses in duties and responsibilities * Ability and willingness to occasionally travel to represent the college at recruitment events and conferences * Demonstrated ability to efficiently solve problems and initiate and implement projects independently * Demonstrated skill in effective communication and public presentations * Demonstrated ability to work with a wide range of people and commitment to diversity * Experience with and sensitivity to diverse populations Work Environment: * Must be able to work in a typical office environment. * Must be available to work varied hours and attend activities away from the office. * Must be able to operate standard office equipment such as a personal computer, photocopier, etc. * Must be able to adjust to occasional high phone call volume. * Must demonstrate politeness and courteous service to unhappy callers. * Must courteously and calmly work with heavy walk in traffic on rare occasions. Physical Abilities * Occasionally move about the office to access file cabinets, machinery, etc. * Occasionally ascends/descends a ladder * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer * Must be able to remain in a stationary position up to 50% of the time * Should be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force. * Must be able to site or stand for extended periods of time. * Must be able to operate a motor vehicle and get in and out of the vehicle frequently on recruitment visits.

Created: 2025-01-11