Sheriff's Office - IT Help Desk Technician (Intern)

Mission:  To be a reliable and proactive agency that protects and serves the community equally Vision: To provide a trusted and respected service to our community through strong leadership, professionalism, and innovation. Values: Dependability, Collaboration, Compassion, Unity Position Summary:  Intern provides first-level hardware and software support for Adams County Sheriff's computer infrastructure. Responds to technical support inquiries via a ticketing system, in-person, via telephone, or email.  Note: This is a part-time, temporary internship position (20 hours per week). * Filter Help Desk calls and provide basic support and troubleshooting of a variety of issues (e.g., password resets, printer configurations, break/fix instructions, ticket routing, ticket escalation). * Identify and escalate situations requiring urgent attention.  * Troubleshoot and resolve desktop, software, peripheral, and clinical application issues. * Gather and analyze information regarding technical issues to determine the be resolution for end user. * Troubleshoot and resolve mobile computing and communications device issues, e.g. * Follow up and communicate ticket information to users when appropriate.  * Work with project team leads who will assign tasks and provide direction. * Record information into ticket tracking software.  * May resolve more advanced issues where solutions have already been documented.  * Perform other related duties and responsibilities as required * smartphones and tablets. * Working knowledge of computer software, hardware and related equipment. * Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook). * General knowledge of enterprise network applications (such as case management and document management systems) preferred. Other Information This position will require successfully passing the following: Pre-screening of minimum qualifications Skills test Oral Interview Extensive Background Check Job Suitability Exam Integrity Interview Computerized Voice Stress Analysis (CVSA) If a conditional offer is given, you will be asked to: Schedule a Medical and Drug Screening Depending on the position, a psychological exam may also be scheduled Our process takes approximately 45 days from the start of the background process.  Academy Cadet and Certified positions may include other components, such as a physical agility test. SPECIAL NOTE: For all applicants, this is a reminder of the original job posting where it stated: "Applicants may be excluded from further consideration at any point in the hiring process. By Sheriff's Office policy, the reasons why an applicant is not selected for hire will not be discussed with the applicant. There is no flexibility with this policy. If an applicant receives notice of elimination from the hiring process, it simply means the applicant's qualifications do not fit the Office's needs at this time. This determination does not preclude the applicant from applying to other agencies."

Created: 2025-01-11