Airline Account Manager

We have an incredible opportunity for a dynamic Airline Account Manager to join our growing New York Team! Who We Are: We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly, sometimes beyond our own expectations. Responsibilities: * Ensure accurate updating of airline account specifications across departments. * Assist airlines in determining operational service needs. Interpret client requirements and set up flight requirements. * Control food flow timing with tray-setting and food-production. Ensure accurate setup of catering, stores, and bar requirements. * Coordinate catering specifications with clients. Provide timely reports and feedback on performance issues. * Comply with food safety and hygiene regulations. * Increase efficiency in flight coordinators rotation and equipment packing. Ensure flight coordinators are correctly handing over catering to aircraft crew. * Supervise processing times to prevent delays and ensure punctual delivery to assigned flights. * Manage, motivate, and assist flight coordinator and food packer teams. * Schedule, train, develop, discipline, appraise performance, and counsel team members. * Communicate operational information urgently to relevant departments. * Conduct monthly inventory and assist with menu changes and SPML specs. Qualifications: * 1-2 years of experience in related field or business development. In addition to 1-2 years of supervisor experience. * Effective interpersonal skills for managing relationships with department heads, clients, and team members, requiring patience, tact, and diplomacy. * Familiarity with restaurant, banquet, or event etiquette, guest relations, and service standards; airline catering knowledge preferred. * Strong leadership skills and exceptional communication abilities, both written and oral. * Excellent planning and coordination skills. Dedication to detail and customer service. * Proactive problem-solving and effective decision-making skills, capability to swiftly address deficiencies in respective departments. * Strong implementation skills with a focus on achieving results. * High level of self-organization and results orientation. * Willingness to travel and support other units as needed. * Associates degree preferred. Bilingual Spanish is a plus. * Flexible availability for shifts; including early mornings, evenings, weekends, and holidays. What We Offer: * Estimated salary range: $85,000 - $90,000 annually. * Daily Complimentary Meals (Breakfast, Lunch and Dinner). * An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality. * Genuine career development opportunities, both nationally and internationally. * The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry. Diversity & Inclusion Statement: We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and make you. That is what makes our team so special. #NYCIND Other details * Pay Type Salary * Min Hiring Rate $85,000.00 * Max Hiring Rate $90,000.00 Apply Now * Queens, NY 11430, USA

Created: 2024-11-24