Lead Project / Program Manager

Company Cox Communications, Inc. Job Family Group Business Operations Job Profile Lead Project / Program Manager Management Level Manager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Lead Project / Program Manager is responsible for designing and executing readiness efforts to ensure the Sales & Service organization is well-prepared for complex changes in our business driven by the evolution of our processes, policies, pricing/offers, products, and tools. The Lead Project / Program Manager applies their strong understanding of Sales & Service business operations to evaluate rep/agent level impacts of such changes in the business and designs readiness plans that will minimize those impacts and successfully prepare the rep/agent for smooth transitions and high adoption rates. This individual partners with cross-functional teams to ensure successful development and delivery of readiness tactics such as training, communications, leader discussions, hype/engagement activities, launch day support, feedback mechanisms, etc within the initiative timeline. The Lead Project / Program Manager also monitors success of the transition and plans for reinforcement activities as necessary. What You'll Do * Work closely with project leadership to fully understand business objectives of Sales & Service impacting initiatives such as process, policy, pricing, product, and tool changes * Conduct assessment of impacts of such initiatives on our Sales & Service front-line and leaders * Design and execute initiative-specific change readiness plans for Sales & Service front-line and leaders to support minimizing impact/disruption and maximizing business outcomes; tactics include but are not limited to training, communications, leader discussions, and hype/engagement activities * Partner with cross-functional teams to ensure training, communications, and other content required to support change readiness is developed accurately, adeptly, and on-time * Identify potential risks and develop mitigation strategies to ensure the successful implementation of change initiatives * Support launch day and post-launch activities and develop corrective and/or reinforcement activities for our Sales & Service teams as necessary * Collect and apply feedback and lessons learned from change readiness efforts to continuously improve change management practices * Update Sales & Service leadership on project progress, milestones, and any potential issues to ensure alignment and informed decision-making * Maintain up-to-date understanding of Sales & Service business operations to ensure development of effective change readiness plans * Performs other duties as requested What's In It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: * A competitive salary and top-notch bonus/incentive plans. * Exceptional work-life balance, flexible time-off policies and accommodating work schedules. * Comprehensive healthcare, with multiple options for individuals and families. * Generous 401(k) retirement plans with company match. * Professional development and continuing education opportunities. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. * Extra perks like pet insurance, employee discounts and much more. Who You Are Minimum: * Bachelor's degree in related discipline and 6 years of experience in Marketing, Sales, Sales Operations, Customer Care, Operations or Product Management. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years of experience in lieu of a degree. * Requires understanding change management basics, including how to assess impacts, support behavioral changes, and engage with stakeholders effectively. * Excellent communication, interpersonal, leadership, presentation, and collaborative skills required to work effectively with teams throughout organization.Requires strong knowledge of Microsoft Word, Excel, and PowerPoint. Preferred * Degree in Business, Organizational Development, Human Resource Management, Psychology, Communication or Marketing. Master's degree preferred. * Experience in Telecommunications desired. * Prefer certification in PROSCI or CCMP and/or PMP. Join the Cox family of businesses and make your mark today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Created: 2024-11-23