Account Manager

Next Street aims to help small businesses facing disproportionate barriers realize their potential. With a track record of nearly 20 years, we design and implement solutions that connect entrepreneurs and small business owners with the right resources at the right time. Next Street accelerates the impact of institutions and advisors on small businesses and provides millions of business owners with the experts, tools, and capital they need to thrive. We have an extensive network of small business advocates, operators, and investors. We know that when small businesses excel, their neighborhoods, cities and our economy do, too. Next Street is a certified B-corporation that is committed to becoming an anti-racist organization to represent the small businesses we strive to serve. Through this commitment, inclusivity is part of our DNA. We are happy to celebrate that we are well on our way, with 80% of our team identifying as women and/or people of color. Learn more here: Next Street is a special place to work. Our values are instilled in every aspect of our work: * We work to challenge systems of injustice through our anti-racist ways of working * We bring our whole selves to work and strive to create authentic joy every day * We utilize creativity and curiosity to put bias toward action in our work * We are interwoven and empower each other through collaboration and established trust * We encourage entrepreneurship and always put small businesses first, both internally and externally * We grow sustainably and encourage learning through career and professional development Join us, and together, we will live into our values, pursue fulfilling careers, and transform our society. Why this Role? Next Street seeks a dynamic and entrepreneurial candidate to serve as the Account Manager of Next Street's NYC Lower Manhattan Business Solution Center. This is an exciting opportunity to support the financing team towards its goals and mission of connecting small businesses in NYC to affordable funding solutions. The role will report to Next Street's Center Director for the NYC Business Solutions, Lower Manhattan Center. Your work will consist of... Center Delivery and Goal Achievement (70%) * Deliver the NYC Business Solutions set services to small businesses to ensure the team is regularly exceeding goals set by the New York City Department of Small Business Services and Next Street leadership * Collaborate with senior team members to present and make strategic recommendations to small businesses regarding their financial standing * Serve as a trusted advisor for entrepreneurs by using best practices to uncover needs, make recommendations for support, and connect to relevant small business services, resources, and tools * Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards * Use a relationship-driven approach to maintaining long-term relationships with high potential, scaling small business clients * Facilitate and present webinars to provide entrepreneurs with relevant training and resources * Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts * Ensure prompt data entry after service delivery & continuously manage for consistent and reliable data * Have the ability to find and know about the different business resources (either state, city, or other partner resources) that are made available to entrepreneurs Marketing & Stakeholder Development (20%) * Drive business development and marketing efforts to attract and retain clients and partners. * Cultivate relationships with different community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping entrepreneurs gain access to support services * Take a proactive approach to construct diverse pipelines through the creation of targeted marketing campaigns, allowing the team to effectively engage with various segments within the small business community Firm Wide (10%) * Collaborate across Next Street teams to ensure our client's strategic, financial, and organizational needs are met and learnings are shared * Provide support, as needed, for Next Street's business development opportunities * Participate in internal initiatives to support the firm's values Why you? * You have 1-2 years of experience working with Entrepreneurs and Small Business owners. * You desire to support the team and take entrepreneurial initiative * You are committed to developing your unique leadership style and cultivating your ability to lead others and shape an organization * You have a proven ability to effectively manage multiple priorities across various projects * You have good writing and presentation skills and a communicative presence with clients * You have previous experience using CRM systems and tools * You desire to continuously learn through work across industries, client segments, and communities of practice * You enjoy interacting with and guiding small businesses * You are willing to challenge and be challenged, regardless of seniority * You love crushing your goals! What we offer: We want our team members to bring their best, true selves to work every day. We will offer you: * Benefits Package - We know you work hard, and we want to reward you for it. We offer competitive salaries and generous benefits packages (including 401k and paid parental leave) for mission-driven work. * Generous paid time off - We want to ensure you have time to recharge and pursue your many passions. We give our team members 20 days of paid time off annually, including federal holidays, volunteer days and more! * Mentorship and Sponsorship - You will have frequent access to our diverse and dynamic senior team. They will be committed to your growth and will invest in mentoring you. * Career development - We take growth seriously. We give each team member an annual professional development stipend and provide ample coaching. * Social events and perks - We admire and value our teammates. We plan events throughout the year and provide office snacks so you can perform your best every day and more! Next Street believes in an equitable and transparent compensation approach. The starting salary for Account Manager positions across the firm is $68,598- $75,705 regardless of location and commensurate with experience. You will be eligible to participate annually in Next Street's discretionary incentive program. For new hires, Next Street targets the start of the salary band, although considerations could be made based on job knowledge, skills, and experience. As part of our Antiracism commitment, Next Street uses a pay scale approach and transparent methodology to advance staff within a compensation band based on performance. Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other protected characteristic.

Created: 2024-11-21