Client Manager

Job Summary Are you passionate about delivering exceptional client service and ensuring relationship excellence? Join us as a Client Manager and play a pivotal role in managing high-value Financial Institution (FI) client portfolios. About the Role: As a Client Manager, you will: Proactively manage client accounts, ensuring seamless day-to-day maintenance and high client satisfaction. Drive client onboarding, getting them transaction-ready efficiently while meeting SLAs on turnaround times and quality. Collaborate with Global Account Managers (GAMs) and internal stakeholders to deliver superior client outcomes. Act as a service partner, streamlining processes and implementing scalable solutions for differentiated service delivery. Key Responsibilities: 1. Client Relationship Management: * Build trust and provide account management support for FI clients, including handling complex client needs and resolving escalations. * Offer guidance on documentation requirements, credit monitoring, and account maintenance activities. 2. Operational Excellence: * Accelerate the shift to digital by aligning digital solutions with client preferences. * Continuously improve operational efficiency and process consistency to enhance service delivery. * Monitor and maintain portfolio hygiene, ensuring data accuracy and compliance with internal standards. 3. Risk Management & Governance: * Ensure compliance with regulatory and business standards, proactively addressing risks. * Maintain audit preparedness, delivering a zero-error performance in reviews. Qualifications: * Strong ability to build and maintain relationships with clients and diverse internal stakeholders * Expertise in understanding client needs, operational processes, and regulatory requirements. * Proven track record in delivering high-quality service and driving operational excellence. * Knowledge of CDD policies, credit documentation, and local regulatory standards. * Exceptional analytical, problem-solving, and presentation skills. * Relevant certifications in Risk & AML as per Bank policy. * Knowledge and experience in relevant processes managed by the Client Management team * Sound knowledge of local regulations (CDD, credit and lending, risk management) * Superior writing and presentation skills in English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Expected annual base pay range for the role is 93,960 USD to 156,600 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website /careers What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Created: 2024-11-21