Associate Director of Landscape, Recycling & Waste ...

Basic Qualifications * Bachelor's Degree in horticulture or related field, or equivalent experience required. * Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale landscape crews, including the installation and maintenance of lawns, trees, shrubs, and irrigation systems and operations with high standards for service delivery and customer care. * Supervisory experience required. Additional Information Job-specific responsibilities continued... * In collaboration with the Senior Director, implements and continually refines programs for training new employees and re-training existing employees on environmental health and safety compliance, effective "green" cleaning procedures and customer service skills. Provides support to the Senior Director in managing and/or maintaining certification processes, e.g., safety trainings, etc. * Exercises and continuously refines the emergency response capacity of FMO Landscaping, Recycling & Waste Management Services, including contingency planning for: severe weather conditions (e.g., snow, ice, wind, and rain), building and grounds flooding, tree trimming, and removal, cleanups, and other potential incidents as required. Provides 24/7 emergency response to constituent community. * Ensures workforce compliance with all applicable federal, state, and local regulations related to environmental issues, workplace safety and ADA requirements. * Assists in the negotiation and management of contract agreements with Harvard Purchasing and vendors for effective procurement of materials, supplies, specialty services and supplemental labor. Oversees supervisory compliance and accuracy with weekly payroll protocols and procedures. * Works closely with the Senior Director of FMO and the Campus Services business support staff to develop and administer annual operating budgets and plans for new business opportunities. * In coordination with the Senior Director, participates in/supports the negotiation strategy associated with landscape, recycling & waste management services collective bargaining agreements. * In coordination with the Senior Director, conducts regular meetings with customers, ATC (Union), University administrators, and other stakeholders to ensure collaborative partnerships and discuss areas of concern. * Assists Senior Director and others with all aspects of Events Support planning and execution, including representing FMO at selected planning meetings, developing critical logistics, and managing performance of event support crews. * Assists Senior Director in preparing the Department's fiscal budget, justifying budget expenses in salary and non-salary accounts; prepares and submits the capital budget needs for cleaning equipment, furnishings, etc.; assists with analyzing budget reports to ensure that the budget remains within its limitations; investigates variances and submits reports to the Senior Director. * Partners with others across Campus Services groups, customers, and the University community at large to achieve optimal delivery of E&F services and efficient use of resources. * Leads and/or provides support for special projects (short and long-range), initiatives, and performs other duties and tasks as assigned or required. * Performs other related duties as required. Additional Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Position Description * Directly supervises multiple work groups providing landscape, recycling & waste management, and event support services to facilities and/or areas of the Harvard campus on a fee-for-service basis. Managerial assignments may evolve in structure and scope based on organizational need. Manages all operations in accordance with customer expectations and departmental objectives. * Provides leadership to and supervision of all assigned staff; responsible for ongoing performance management, training, mentoring, hiring, and development planning for staff, in a union environment while promoting an inclusive and innovative work environment. Manages to and ensures compliance with union contracts, University procedures and policies, and regulations. * Communicates with customer representatives to determine service/support requirements and develop service delivery strategies that are responsive to their requests and needs. Provides recommendations, scopes of service, proposals and cost estimates to customers as needed. * Maintains regular contact with customers (electronic and face-to-face) to ensure optimal communication of activities, alignment of priorities and effectiveness of services. Oversees routine inspections of scheduled work assignments across all supervisory areas to ensure effective performance of all cleaning and related support services. * In collaboration with the Senior Director this position establishes and/or implements work performance standards and measures for all employees to ensure service delivery and customer satisfaction expectations are consistently met. * Optimizes customer feedback systems and measurement reports using the specialized work management database(s) to accurately reflect the effectiveness of cleaning programs and related services. Negotiates, prepares, and manages measurable service agreements to ensure customer satisfaction and departmental success. Adheres to Customer Service Level Agreement (SLA's). * Directs and supports the Associate Manager of Landscape Services in the design and oversight of fully organic turf and tree care programs in accordance with industry best practices and requirements of faculty or department representatives throughout the campus. * Selects and manages outside contractors to provide specialty services and supplemental labor as needed. Typically, contracted services may include: snow removal, road and walkway paving, large fence and irrigation system installations, specialized tree care programs (spraying, large specimen installation and removal). * Serves as a leadership and/or technical resource for ad hoc university committees on landscaping, trash, recycling, and environmental impact studies. * Provides daily direction and oversight for the Associate Manager of Solid Waste and Recycling Services. Oversees the University-wide solid waste and recycling programs including daily materials removal from more than 300 buildings. Negotiates terms and conditions for multi-year contracts with waste haulers and auxiliary service providers. * Works closely with FMO Director and the Campus Services Environmental Health and Safety (EH&S) Compliance Officer(s) to develop, implement, and maintain worker safety and training programs in compliance with all applicable local, state, and federal laws regulations. * Prepares and monitors annual operating and financial plans for both the Landscape and Solid Waste and Recycling business units. Job-specific responsibilities continued in Additional Information... Job Summary Organizational Context: Energy & Facilities (E&F) operates and manages Harvard's energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of unionized labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO), a department within E&F, offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards. Campus Services Mission Statement: To advance Harvard University's mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences. The Associate Director is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Associate Director fosters a welcoming, supportive, and diverse workforce and environment. Reporting to the Senior Director, the Associate Director assists with the day-to-day management of the Department; supervises and coordinates the activities of assigned personnel to include an overall organization consisting of approximately two (2) Managers and approximately three (3) to four (4) Supervisors; and indirectly supervises non-exempt unionized hourly employees and associated third party contractors and vendors. This position provides senior level management support across all work groups within the FMO Landscape Services and Recycling & Waste Management Service units, has direct supervisory responsibility for multiple work groups, and is responsible for overall service delivery, leadership and management of staff, customer satisfaction, and financial performance of assigned work groups and projects.

Created: 2024-11-21