Customer Service Rep

TITLE: Customer Service RepJOB FAMILY: Corp Customer Service StaffJOB CODE: CUSSRREPThe Customer Service Representative, reporting to the Customer Service Brand Manager or Director of Customer Service, is responsible for managing accounts in the apparel industry shipping to specialty, department stores and value channel retailers. Position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.Responsibilities include, but not limited to:Monitor and process EDI orders - EDI (Electronic Data Interface; this is the way Major retailers transmit their orders to vendor like LT)Allocates inventory across orders, sends pick tickets to the warehouse and reinforce compliance requirementsOrder entry and maintenanceMaintain and update customer databasesFollowing up on orders with customers or salesManage and work with internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, late product for accounts/ customers.Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken.Answering emails, phone and other miscellaneous items that come up that require attention.Delivers exceptional customer service to build customer satisfaction & loyalty;Provides timely and accurate information to incoming customer order status and product knowledge requests;Education and Qualifications:1-2 years' experience working in a customer service (or similar) role, contact/office environmentBA preferred or equivalent work experience.Skills:Superb verbal and written communication skillsMust have excellent email demeanor, exuding confidence with a clear, inviting and professional toneExcellent computer skills and comfort in navigating multiple systems, including Blue Cherry, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browseExcellent time management skillsMust be able to prioritize tasks efficiently without directionA strong passion for the eCommerce, and a passionate interest in learning about our business and productsDetail and customer service-centricThrive in a fast-paced, high-energy environment, and can cope with the industry's ever-changing pacePositive, energetic, and driven to be successful in a challenging and rewarding environment.Flexible and able to adjust to the quick and demanding changes of the business.Ability to work well in a collaborative and team-oriented environment.Reporting Structure:Reports to Customer Service Brand Manager or Director of Customer ServiceNo Direct ReportsStatus:Non- Exempt

Created: 2024-11-21