Customer Service Representative

Adecco is currently assisting a local client in their search to fill a **Customer Service Representative** job opportunity located in Burlington, NJ 08016 zip code! **Pay rate: $** **20.00/HR** **Shift: Mon - Fri 9:30am - 6pm EST** **Length: 1+ months (temp - perm)** Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision. **Job Duties:** + Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customer needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. + Provides accurate, valid and complete information by using the right methods/tools. + Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. + Keeps records of customer interactions, processes customer accounts and files documents. + Follows communication procedures, guidelines and policies. + Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. + Places parts and supply orders, provides price quotes, RMAs, debits, credits, Web Store enrollments, and performs basic trouble shooting **Qualifications:** + High school diploma or equivalent required. + 0-1 year of experience required. + Requires strong phone contact handling skills and active listening. + Good customer orientation and ability to adapt/respond to different types of characters. + Excellent communication and presentation skills. + Ability to multi-task, prioritize, and manage tasks effectively. + Works in a call center environment. Apply Today to be considered for this **Customer Service Representative** job and any other positions with Adecco. **Pay Details:** $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

Created: 2024-11-18