Players Club Supervisor

* Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative's cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids. * Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls. * Working closely with the Gaming department regarding guest issues, additional direction and improvements. * Working closely with and assisting the other divisions of the Marketing department * Assist with preparing and executing all Bus Tours including * Monitoring the Call Center. * Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night. * Assist with monitoring all promotional signage and ensuring changeover when appropriate. * Participating in Players Club and Marketing meetings. * Other duties as assigned.

Created: 2024-11-18