Customer Service Representative

Description We are offering a contract for a Customer Service Representative position in Morristown, New Jersey. In this role, you'll be an integral part of our team, handling customer orders and inquiries, ensuring accuracy in our Sage 100 system, and working closely with our logistics team. Responsibilities - Accurately enter and manage customer orders received through email into our Sage 100 system. - Ensure all pricing, shipping, and order details are accurate before forwarding to the appropriate warehouse. - Handle any customer issues in a timely and effective manner, ensuring customer satisfaction. - Closely monitor customer accounts, tracking open orders and shipments. - Inform customers proactively about the progress of their orders, including any potential issues or delays. - Provide sales support by actively communicating with new and existing customers regarding pricing, lead times, and document changes. - Collaborate with the logistics team to collect and verify shipping information. - Aid in planning shipments by working with clients on forecasts and future requirements. Requirements - Proficiency in Order Entry is mandatory for this role. The candidate must be able to process orders efficiently and accurately. - Comprehensive knowledge of Sage 100 is required. The potential candidate should be comfortable using this software to manage customer-related tasks. - The ability to handle Shipping Documentation is a key requirement. The applicant must be adept at managing, organizing, and maintaining shipping records and paperwork. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-11-15