Customer Service Representative Phoenix Mesa Gateway ...

Customer Service Representative Phoenix Mesa Gateway AirportApplication Deadline: 7 December 2024Department: Operations - Field(OPS001)Employment Type: Full TimeLocation: R190-1_7255 E RAY RDReporting To: Shanna SimpsonCompensation: $16.00 / hourDescriptionPosition: Customer Service RepresentativeLocation: Phoenix Mesa Gateway AirportShifts: Saturday-Monday 4am-2pm (10-hour shifts)Pay Rate: $16/hourCustomer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.Key ResponsibilitiesDevelop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulationsFoster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating informationEmbrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfactionSpark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistencyLeverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting dataAnswer phone calls, listen to voicemails, and call people back in a timely mannerUpdate and keep track of license plates on Entervo with our License Plate Recognition System (LPR)Assists other CSR's with trouble shooting for clients.Other duties as assignedSkills, Knowledge and ExpertiseMust be at least 18 years of ageG12/Equivalent1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred1 year data entry experience equaling 30 WPMKnowledge of contact center policies and software, including CRM, phone systems, etcStrong work ethic and reliability with professionalism and poiseSuperior interpersonal, verbal, and written communication skillsExceptional written oral communication skillsStrong analytical abilities and sound judgment in decision-makingStrong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systemsAbility to multitask, prioritize, and organize within a structured environmentFlexibility and adaptabilityMotivated, take initiative and possess strong work ethicAbility to respond to customer complaints maintain professionalism at all timesConflict resolutionExceptional communication, tact and customer service skills. Ability to assist customers with diverse requirementsExceptional telephone etiquetteIntermediate knowledge of computer software applications - MS officeAbility to successfully and consistently achieve individual and departmental service level goalsPositive, team-oriented attitude and ability to balance independent workload with broader team goalsBenefitsJoin our team and enjoy an outstanding benefits package, including:(Full Time Only)Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.(Part Time)401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Created: 2024-11-13