Customer Service Representative

Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas. ESSENTIAL FUNCTIONS • Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings. • Knowledge of room openings and availability. • Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily. • Accurately handle all cash and charge transactions. • Make cash drops in the safe. • Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm. • Take work orders from residents and process correctly in the system. • Receive and distribute mail to residents. • Maintain a clean and inviting office • Other duties as assigned REQUIRED EXPERIENCE • HS Diploma or equivalent • 6 months customer service experience • Legally able to work within State and Federal guidelines PHYSICAL REQUIREMENTS • Continuous standing and walking throughout the duration of each shift. • Bending, lifting, and carrying up to 25 pounds. • Constant face-to-face interactions with customers. • Ability to multi-task and remain positive in busy working conditions. WORKING CONDITIONS • Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week. • Comply with the brand and Company uniform and hygiene policies. • Fun, fast-paced, upbeat environment

Created: 2025-01-11