Administrative Clerk

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!2024:Excellence in Customer Service Awards: Organization of the Year (Small)Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerAs part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)Locations **IN OFFICE** Plymouth Meeting, PASummary of RoleResponsible for performing a variety of clerical support functions for assigned department while adhering to department policies and procedures; provide clerical support to department which may include data entry, faxing, copying, distributing, and filing material; conduct inventory and maintain office supplies, as necessary; generate reports as requested.Your Success (training and equipment information)Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role.Invested in you (benefits)At Health Advocate, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.Pay RateHourly pay rate $15.00.Hours/Shift This position is full-time (40 hours/week) Monday - Friday. It may be necessary, given the business need, to work occasional overtime.Job SummaryClerical Support Functions -Perform a variety of clerical support functions for assigned department while adhering to department policies and proceduresProvide clerical support to department including data entry, faxing, copying, distributing, and filing materialPrepare routine correspondence, memorandums, envelopes, labels, etc.Receive, sort and deliver telephone messages, mail, and reports to appropriate departmental staffPrepare and track incoming and outgoing courier packagesGreet visitors to the department and provide additional information to general inquiriesRun errands and respond to requests from departmental staffRespond to e-mail communication in a timely mannerAssist in scheduling meeting for departmental staffInventory and Maintenance Functions- Conduct inventory and maintain office supplies, as necessaryMaintain all copy related supplies (e.g., copy paper, toner, etc.)Ensure all departmental copy and fax machines are filled with paper, reloading as necessaryReport equipment issues or repair requests, ensuring a service call is placed to appropriate individualEnsure resolution of all copy related repairs and follow-up as required Report Preparation - Generate reports as requestedConduct research and compile data for report preparationPrepare reports, identify and resolve discrepanciesDistribute reports as requested by supervisorTeam Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contactsCooperate with team members to meet goals or complete tasksProvide quality customer service that exceeds customer expectations and improves level of service being providedTreat all internal/external customers, team members and department contacts with dignity/respectEscalate to supervisor any situation outside the employee's control that could adversely impact the services being providedRelated Duties as AssignedThe job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbentsConsequently, job incumbents may be asked to perform other duties as requiredAlso note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined abovePlease contact your local Employee Relations representative to request a review of any such accommodationsMinimum RequirementsHigh school diploma or GED required. ExperienceMinimum one year general clerical or customer service experience required. OtherBasic knowledge of MS Office including Word, Excel, and Outlook requiredCompany Overview Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.Learn more Health Advocate Customer Service Association All-Stars Award: Service Organization of the Year.Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner2022:Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerExcellence in Customer Service Awards: Organization of the Year (Small)Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver WinnerStevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze WinnerBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)2020:National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-UpCommunicator Award of Distinction: October 2019 Broker NewsMarCom Awards: Gold, COVID Staycation Ideas brochureMarCom Awards: Platinum, 2021 Well-being CalendarBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.PAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

Created: 2024-11-12