United States-Customer Service-Level 6

Job Title               : Support Desk Location               : 101 Wood Ave S Iselin NJ 08830 Duration              : 12+ months Contract (with possible extension) Job Description: The Support Desk team resides inside the Command Center. The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills. The role is driven by client service requests raised via phone as well as through internal requests raised via incidents. This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration.  The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage. Skills required are: Incident/Problem/Change management; Userid Administration; Audit Controls; Service Level management; Knowledge of AIX/LINUX Operating Systems; Knowledge of Microsoft Operating Systems; Knowledge of Maximo (Ticketing System); and strong verbal and written communication

Created: 2024-11-12