Customer Service Representative

Job descriptionCustomer Service RepresentativeSUMMARY OF JOBWickstrom Plumbing Heating & Cooling is one of the fastest growing home service companies in Idaho. We are looking for motivated individuals that are willing to grow a career and learn.This position is responsible for maintaining the service and maintenance technician's daily schedules, booking leads, and setting the service calls for all technicians. The CSR assists HVAC and plumbing technicians by following up on every job that is completed. They will also maintain the on-call schedule for service technicians and maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees, and customers, including keeping customers appraised as to Wickstrom Plumbing Heating & Cooling's schedule and requested lead-times. The CSR will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.REQUIRED SKILLS1. Leadership2. Customer service3. Ability to multi-task4. Adherence to company values5. Ability to meet or exceed all assigned goals6. Ability to adapt and remain organized7. Communication, reporting and compliance8. Accountability/ownership of one's duties and actions9. Desire for continued skill development10.Ability to use/learn software programsSUMMARY OF DAILY TASKS1. Respond to all messages left overnight.2. Schedule and coordinate all service calls as calls are received using dispatch system.3. Contact customers with updates on job status from job start to finish.4. Maintain Service Agreements within the system.5. Maintain customer files and information flow between technicians and the office.6. Follow up on completed jobs.7. Outbound calls to Service Agreement customers.Job Type: Full-timePay: $25 - $35.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offPaid trainingParental leaveProfit sharingVision insuranceSchedule:Monday to FridaySupplemental pay types:Bonus payCommission payAbility to commute/relocate:Nampa, ID 83687: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: In personWickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Created: 2024-11-12