BDC Customer Care Specialist

4 Smithtown stores have immediate openings for motivated team members in our fast growing, established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential.Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization, join our team at the Tantillo Auto Group!DutiesAs an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.Following and maintaining relationship with former customersMonitoring and contacting internet leadsDetermining each customer's vehicle needs by active listeningLearning, understanding, and following call and email scriptsSetting, confirming, and following up on appointments sales and servicePerforming surveys with customersOther duties as required***(BILINGUAL CANDIDATES)***RequirementsWe are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.The ideal BDC Representative will also have:High school diploma or GEDPreferably a proven track record in BDC center or call centerExcellent customer service and communication skillsAbility to establish rapport and build relationships to ensure repeat customersStrong multi-tasking and organization skillsBasic computer proficiencyVerifiable work historyProfessional appearance and demeanorStrong English skillsBenefits Medical insuranceDental insuranceVision insurance401(k) retirement planFlexible spending accountsPaid time offCompany-paid factory trainingEmployee discountsIf you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Tantillo Auto Group!

Created: 2025-01-11