Customer Service Representative

Overview The position of buyer / inside sales representative will be responsible for the procurement of vehicles. This dynamic position will have the ability to create, sustain and complete transactions all over the United States, via the technology and software provided to them. Cold calling will not be necessary as all leads will be provided. The Inside Sales Representative will be given KPI's to aim for. This position will require about 80% of their time on the phone talking with customers who are looking to scrap their vehicles. The Inside Sales Representative will be responsible for negotiating prices, scheduling vehicle pick ups and continuing the relationship until. Accountabilities Outline the core responsibilities of the position. Make sure the list of responsibilities is detailed but concise. Be sure to emphasize the duties that may be unique to PADNOS. Answer the following questions in this section:What does success look like in this position?How does this position turn the flywheel?What are the Rock Goals for this position?Does this position have any Annual Sand, if so define?What programs and/or tools will this position be utilizing?Outcomes Utilize this section to define expectations to the above accountabilities section by answering the following question - "How is success defined and measured in this position?" Outline weekly, monthly, quarterly, and annual desired outcomes.Weekly:Monthly:Quarterly:Annually:Be specific - add metrics and specific KPIs expected of this position, link to Rock GoalsQualifications 1-3 years inside sales / phone sales experience1 year experience handling a high call volumeDemonstrated ability to maintain client's satisfaction and build relationshipsAutomotive, logistics and freight knowledge a plusStrong verbal and written communication skillsPositive attitude and ability to adapt with changeMust be able to multi-task among multiple platformsMust have reliable and dependable transportationMust have the ability to work a 40+ a week, overtime and occasional Saturday'sHourly base pay, plus commission structureCompetencies What characteristics and skills should an applicant be able to demonstrate in order to efficiently and successfully perform this position? Use this section to list "soft" skills that are desired for this position. "Soft" skills are personal attributes that support situational awareness and enhances an individual's ability to perform a job. Utilize the list of "soft" skills below to include in your job description: Analysis/problem solvingCustomer orientationBuilding relationshipsStrategic/critical thinkingTeamwork/collaborationLeadershipCommunicationJudgement/decision makingPlanning and organizationPersonal motivationFlexibility/adaptabilityTime managementPADNOS is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law. #ind123Be a part of the green movement and join PADNOS today!PADNOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, weight, height, sex, sexual orientation, marital status, national origin, age, genetic medical information, protected veteran status, or disability status.Other details Job Family Sales Job Function Account/Buyer Pay Type Hourly Apply Now

Created: 2024-11-12