Office Administrative and Customer Support - Customer ...

Job Description: Shift Hours: 8-5pmThe Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. - Provide professional communication via phone and email to our customers and internal support teams.- Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).- Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).EDUCATION- High school diploma or equivalent required. Associate's degree preferred.EXPERIENCE- Two years of related customer service experience preferred.- Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.KNOWLEDGE, SKILLS, ABILITIES- Solid understanding of Salesforce CRM and Infor XA ERP Systems.- Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.- Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.- Initiative and organization skills are extremely valuable to ensure good customer service.Additional Sills: Skills: Category Name Required Importance Experience No items to display.

Created: 2024-12-28