Contact Center Specialist

Provide quality customer service while answering calls from customers, internal associates and third party inquiresKnowledgeable on deposit products and services, providing solutions depending on client needsAssist with online/mobile banking services and issuesAwareness of irregular transactions and reporting suspicious/unusual activities to appropriate areasUnderstanding of regulatory compliance including BSA, fraud and loss prevention and adherence to Bank of Hope's policies and proceduresAdherence to schedule and quantitative/qualitative goalsOther job-related duties as assignedJob Qualifications/RequirementsMinimum Education Level: High school diploma/equivalent or higherMinimum Job Experience: 1-3 years Language requirements: English and Korean preferred Computer/software skills: intermediate computer and MS Office experience; mobile device experience preferred Communication skills: excellent written and oral communication, active listening skills, show sympathy/empathy, ability to communicate effectively and project a professional image Teamwork skills: open to feedback, not afraid to ask for help, collaborate and help teammates Critical thinking skills: able to multitask, think outside the box and use analysis/logic to find solutions Resilience: able to adapt to change and thrive in high leverage scenarios Preferred: previous customer service, call center and/or banking experienceThe salary range for this full-time position is $19.00 Hourly - $21.64 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Created: 2024-12-28