Customer Care - International Hot Tubs

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:Founded in 1978, International Hot Tubs is one of the longest-standing and most expansive dealers of Watkins Wellness® products. We became a part of Leslie's family in March 2021. With trusted brand quality, revolutionary designs, and a wide range of health and wellness benefits, we provide the world's foremost hot tub manufacturer, swim spas, and a wide range of fireplace and heating products from Kozy Heat®, Majestic®, Osburn®, and Valcourt®. As an eight-time Territory Dealer of the Year, National Dealer of the Year, and Multiple Store Productivity Dealer, we know a thing or two about getting our customers top-of-the-line products for their homes.Job Overview:Assist customers by providing product and service information via phone, email, or chat. Remain flexible to resolve product and service questions or escalations. Answer phones, schedule service calls, routing, and billing. Resolve issues involving billing disputes, A/R collection, warranty claims, and customer service issues, oversee service van inventory, Email communication with internal and external customers, Assist walk-in customers, create and process service orders, sales orders, and warranty claims.Responsibilities:Answering the phone in a friendly and professional mannerResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionFollow up on customer challenges with customer and necessary departmentsContribute to team projects and be accountable to finish any assigned tasksAttract potential customers by answering product and service questions; suggesting information about other products and servicesRecommends potential products or services to management by collecting customer information and analyzing customer needsContributes to team effort by accomplishing any related results or additional tasks as needed.CompetenciesContinued demonstration of willingness to continue to learn and ask questions about products, processes, and overall industryComputer efficacy in regards systems used by our department; Google, and Microsoft Office (systems may vary by department).Being a good team-member and serving the customer is our main focus.Qualifications:Extreme attention to accuracy and detail orientation.Excellent verbal and written communication skillsHistory of good attendance and work habitsAble to work a flexible work schedule and weekendsCustomer Service, Product Knowledge, Web Research, Quality of Work, Problem Solving, Market KnowledgeDocumentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.Pay: $20.00- $26.00 / hour

Created: 2024-12-28