Exception Item Processing Specialist

The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. Primary Responsibilities * This position is responsible for enhancing the customer experience through researching and resolving charge off and recoveries, refund requests, researching return data, and evaluating balance issues through the following: * Collection of Foreign items. * Image, entry correction and balancing of deposit items. * Make and process NSF decisions, process customer correspondence. * Look up Bank of First Deposit for return items. * Process charged-off account recoveries, new start loans, chargebacks, refund requests, and non-posts. * Assist with ACH returns and customer research requests when needed. * Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey's vendor partners. * Two or more years banking experience in a research-oriented position with potential customer impact is ideal. * Extensive understanding of bank accounting and ability to perform higher math functions is required. * Demonstrated critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances (when necessary) are a must. * Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary. Education, Experience & Skills Required Knowledge of: * Strong oral and written communication skills * Strong organizational skills * Strong listening and phone skills * Bank policies, procedures, and Federal Regulations (preferred) * Jack Henry Xperience system (preferred, not required) Ability to: * Take more than normal care to prevent loss to the Bank. * Maintain confidentiality of customer and bank information * Work independently * Perform duties and make decisions under frequent time pressures * Own Customer Issues Start-to-Finish * Must be able to use department policies and procedures to prioritize resolution of open items. * Must also be able to look beyond the obvious to resolve more difficult exception items. * Maintain visual attention and mental concentration for extended periods of time Education and Training: * Requires High School diploma * Requires 1 or more years of related banking or accounting experience. Will consider extensive client service or operations backgrounds. * Requires knowledge of Microsoft Office Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit /Careers to learn more about Busey's Equal Opportunity Employment.

Created: 2025-01-11