Customer Service Rep

Specific Responsibilities:Handle customer inquiries over the phone and in email.Work with customers in resolving complaints and problems.Keep up to date technical logs.Learn new areas of technology that our products are offered in.Handle overflow of internet orders as needed.Process mail orders as needed.Take incoming orders over the phone as needed.Returns processing.Cover reception area as needed.Perform related and/or special work as assigned.Position Requirements:People oriented with excellent communication skillsCustomer service experienceComputer skillsOrganized, self-motivated, and good time management skillsPosition located in Wheaton, ILPublishing Ministry Commitment:Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God's grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God's Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.Personal Qualities:A love for God's Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one's Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant's heart. Creative, energetic, organized, timely, excellence in execution.Benefit Program:Comprehensive medical and dental plan.Life insurance.Paid vacation and holidays.Retirement Plan.Salary:Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.

Created: 2025-01-11