Customer Success Associate (B2B)

Are you highly competitive, motivated by delivering results, energized by a crazy amount of activity? Do you had customer service experience? Do you want career growth and a small company atmosphere? This may be the job for you.Customer Success Associate (B2B)Customer Success Associate Job Overview: TheB2B Customer Success Associate will work onsite and become a "Customer Delivery Specialist" serving as the essential resource for customers. You will work in a fast paced environment, where one day is never the same as the last. You will provide key support to the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers. Customer Success Associate Hours : 8am-5pm M-F (Onsite Champlin, MN) Customer Success Associate Pay: $28-31/hour Company Benefits: Family like cultureMedical, Dental, Vision Benefits401K MatchPaid Time OffCustomer Success Associate (B2B)Customer Success Associate Key Duties:All duties will be done onsite, in an office environmentServe as the essential resource/partner for customers, meeting and exceeding their expectationsSupport the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers. Provide timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery timeProcess customer orders, changes, and/or returns per established department policies and procedures.Help create the customer experience by building and maintaining friendly and professional customer relationships.Compute price, discounts, shipping costs, and sales margins.Investigate and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.Customer Success Associate Key Requirements:3 years minimum of professional Customer Service B2B experience at a distributorHigh School Diploma or GED, Bachelor Degree a plusDesire to grow and advance careerGood computer skills (Microsoft Excel, Outlook, and Word)Great at managing stress, ability to prioritize, handle over 150 emails/day, phone calls, constant interruptionsSelf starter and a dogged problem solver, overcoming obstacles to get the job done.Detail oriented with database input and a strong sense of urgencyCommute of 20 minutes or less to workFamiliar with an ERP system a plusJoin Us.PrideStaff Company OverviewPrideStaff is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. PrideStaff is the highest rated staffing agency in the area. Check out our Google Reviews.Compensation / Pay Rate (Up to): $28.00 - $31.00 Per Hour

Created: 2024-11-12