Customer Service - 14th Employee at Rapidly Growing ...

Airenvy Customer ServiceYour role will be integral to the success of our company. You will interact with customers, solve problems, and develop best practices. Specifically, you would be responsible for performing the following tasks to the highest standards.Respond to customer requests and in a timely, friendly and efficient mannerDevelop resolution processes and communication templates for resolving common customer problemsThink bigger picture. Be proactive in seeking solutions that use technology and process to improve customer service overallEnsure a high level of product knowledge of Airenvy, including, but not limited to, system functionality and property management practicesAssist fellow team members and other departments wherever necessary to maintain positive working relationshipsExperience Preferences:At least 1-2 years of Customer ExperienceExtra points for Customer Service in Hotel or Hospitality RolesCustomer Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and hosts.Ability to develop processesAbility to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.Physical requirements:Must be flexible and long hours sometimes requiredMental requirements:Clearly and pleasantly communicate in English, both verbally and in writing. Must be able to convey information and ideas clearly.Must be effective at listening to, understanding, and clarifying the issues raised by customers or co-workersMust be able to evaluate and select among alternative courses of action quickly and accurately. Must maintain composure and objectivity while under pressure or during stressful situations.Must possess strong interpersonal skills. Must enjoy interacting with customers via phone and email using friendly etiquette.Strong interpersonalSkills & KnowledgeTechnical: Utilize our proprietary Property Management System to perform the following:Search for customer or property detailsCreate notes and logs ensure all customer requests are met and maintain detailed records of resolutionCreate and review metrics and reportsUse CRM and customer support platforms for handling and tracking customer requests Administrative: Requires problem solving and initiation of less clearly defined job activities. Makes relatively complex decisions regarding resolution of customer complaints. Decisions are made within broad procedural guidelines.

Created: 2024-12-28