Customer Service Representative

Description We are searching for a Customer Service Representative to join our team in the Paper/Packaging industry, located in Mahwah, New Jersey, United States. In this role, you will be responsible for handling customer inquiries, processing customer orders, and maintaining accurate records. This position offers a contract to hire employment opportunity, with a focus on long-term engagement. Responsibilities: - Manage incoming calls pertaining to special order parts, order status, parts application, and returns. - Accurately process and modify customer orders as necessary, ensuring all data entry is correct. - Conduct daily, weekly, and monthly report maintenance as required. - Regularly review and update customer credit records and order accuracy. - Support the processing of returns for specific product lines. - Participate in inventory counts and ensure accurate tracking of vendor stock. - Assist in the production of finished products to match specific orders (i.e., Keys, Fuse Boxes, Instrument Packs). - Ensure orders are appropriately packed for delivery, considering product type, shipping method, and dealer location. - Provide necessary support to the Special Order Processor and Special Order Coordinator. - Take part in initiatives, coaching sessions, and training with the Customer Service Supervisor. - Perform other duties as assigned. Requirements - Proficiency in Order Entry and handling Purchase Orders is mandatory. - Strong skills in Data Entry and Office Administration are required. - Experience in Annual Inventory management is necessary. - Familiarity with Inventory Planning & Reporting would be beneficial. - Ability to maintain and manage Inventory Records is required. - Experience in Inventory Tracking is essential. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-11-12