Customer Service Representative

Description We are looking for a friendly customer-oriented service representative to sit on-site at our facility in York, PA. In this role, you will serve as the frontline of support to ensure our employee's experience is a positive one. You must be patient, empathetic, and capable of managing your time efficiently. Responsibilities: + Respond to employee inquiries and concerns through emails, calls, and the internal ticketing system + Resolve issues by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution to solve the problem, and escalating unresolved problems. + Maintain detailed records and up-to-date employee files + Work with the team and the management to stay up-to-date about new products, services, and policies. + Deliver a seamless and positive experience with every interaction. Requirements + Minimum of 5 years of proven experience in a customer service role. + High School Diploma or equivalent. Higher education degree is a plus. + Excellent communication skills in both written and verbal form. + Ability to stay calm under pressure and manage complaints professionally. + Proficient in MS Office Application and knowledge on CRM software is a plus. We are looking for a highly motivated, experienced Customer Service Representative who can deliver top-class customer service. Your knack for problem solving and ability to work within a team setting are vital aspects of the role. Previous experience in a consumer-facing industry is a significant advantage. Equal Opportunity: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of age, race, gender, religion, or disability. Note: We thank all applicants for their time and interest in our company, however due to the volume of applications received, only those chosen for an interview will be contacted. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-11-12