Tier 1 Customer Service Representative - DSO

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO Pearl Interactive NetworkSHARE WITH YOUR FRIENDS!#WeAreHiring InspiriTec is looking for experienced Customer Service Reps to work on-site to support inbound calls in our Philadelphia office. Rate: $18.72 per hour + $4.57 towards Health & Wellness benefits. VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! #hiring #CSR #callcenterjobs #veterans #military #disabledveteran #milspouse #veteransupport Remember to like and follow InspiriTec to stay connected.Job Responsibilities: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Job Duties: • Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. • Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. Skills and Qualifications: Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines Education: High School Diploma RAPIDS Certified (Certification occurs as part of the on-board training) Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance) EOE/disability/vets

Created: 2024-11-12