Bilingual Customer Service Representative - 2 ...

The Hire Solution has partnered with an international travel organization for two immediate positions on a contract to hire basis for bilingual Member Services Representative. The ideal candidate would be a native level Spanish or Portuguese speaker, who is strong with customer service, data entry and writing. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include:• Effectively communicate using languages English, Spanish and/or Portuguese, to assist global clients' operations and relationships.• Greet customers warmly and ascertain problem or reason for calling • Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment• Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management• Proactively market and enroll products to new members over the phone• Support and retain existing member relationships• Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed• Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals• Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment• Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.REQUIREMENTS:• Legally eligible to work in the US without sponsorship• High school graduate with some college preferred• 1+ years customer service/call center experience• Type 50+ WPM• Fluent in English along with fluent Spanish and/ or Portuguese. Verbal and Written required.• Excellent customer service skills. Strong track record of providing excellent customer experiences, and building lasting customer relationships.• Customer orientation and ability to adapt/respond to different types of characters. Ability to communicate successfully with employees and clients• Strong phone contact handling skills and active listening.• Ability to multi-task, prioritize and manage time effectively• Must be disciplined, self-motivated and able to multi-task• Willingness to work in a team environment• Strong computer skills, proficient using internet and email (Microsoft Office Word and Excel a plus). Technically savvy with experience navigating multiple computer systems.• Ability to work 7:00 a.m. to 4:00 p.m. shift• Ability to work other shifts if necessary to cover the language requirement (call center is open Monday - Friday, from 7:00 a.m. to 8:00 p.m. NO WEEKENDS!)• Ability to work most holidays

Created: 2025-01-11