Customer Service Representative

Work. Grow. Build. LifeSince 1983 Alliance has a track record for increasing growth, opportunity, and profits. Our rapidly growing service company seeks a talented Customer Care Professional to work with our new and existing residential customers. We have a strong culture rooted in trust, respect, integrity, open communication, and professionalism. We make it a point to use good judgment, fairness, and common sense to meet our challenges. We value a work-life balance and diversity. You'll find our team consists of talented, dedicated people who share our enthusiasm, commitment to service excellence, and sense of pride.Alliance is proud to be a part of the PestCo's family of companies: Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success. Location: Tinton Falls, NJPosition Type: Full-TimeCompensation: $20-$24/hrPosition Type: Full-Time (M-F)Key Responsibilities: Manage incoming calls and customer inquiries.Manage and maintain a customer "Sales lead" database.Respond to routine customer questions and concerns promptly as needed.Identify and assess customer inquiries to achieve customer satisfaction.Education and Training provided on-the-job.Maintain an efficient calendar of day-to-day activities.Develop a strong knowledge of the company's products, processes, and services.All duties for Customer Service Representative assigned by management.Why Join the PestCo Team? Comprehensive Benefit Plans: Overtime (for applicable roles) Paid Time Off, Paid Sick Time, & Paid Holidays Medical, Dental, and Vision Insurance Company Provided Life Insurance 401K - Employer Match Health Savings Account (HSA) - Automatic Employer Contribution Flexible Spending Account (FSA), Dependent Care FSA Voluntary Life Insurance (Employee, Spouse & Child) Voluntary Short-Term and Long-Term Disability Voluntary Aflac Options (Accident, Critical Illness, and Hospital Indemnity Coverage) Employee Assistance Program Educational Resources and Training provided on-the-job. Benefits are effective on the 1st of the month following the date of hire.Qualifications & Requirements: High school diploma or equivalent.Strong Communication skills effectively through verbal, written and in person.Strong customer service and in-person presentation skills.Strong organizational, time management skills and ability to multi-task.Creative, patient and compassion to achieve customer satisfaction.Self-motivated.Firm knowledge of Microsoft Word, Excel, PowerPoint, MacPest Control customer service experience preferred.

Created: 2024-11-12