Customer Service Lead, Customer Service Associate, ...

Customer Service LeadManage, Oversee, and support the Customer Service Associate EDI order management Process EDI's daily- monitor files making sure orders are being processed in a timely manner. Review any discrepancies against contracts/bulks Check inventory availability if no contact/bulk exists- check with Sales prior to processing Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections. Follow up with accounts/buyers for EDI revisions/corrections 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.855 acknowledgements are being sent with in the accounts timing requirementEnter all Production inquires, paper PO's and non B2B inventory orders Check all orders prior to entering- all proper documentation has been provided from the account/sales. Signature approvals provided (if not then orders cannot be entered until proper approval is provided) Ensures timely and accurate order entry Own and manage all Sales order Maintenance that needs to be completed daily Direct Contact for our retail Partners Cancellations- changes- move ups-extensions-purchase order corrections UPC's EDI issues and corrections Work with Sales and accounts for confirmations Reworks- Approval process, sending proper documentation to warehouse and following up that it is completed.Works closely with Allocators on order fulfillment processFollow up with Sales on pending issues Requirements For Customer Service Lead: 5+ years in customer service; ideally within the apparel industry For Customer Service Associate, Allocations, Shipping: 2+ years in customer service; ideally within the apparel industry Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers Strong prioritization and time management skills with ability to delegate effectively Strong computer/systems knowledge including MS Office applications Benefits Competitive compensation packages Medical, Dental, Vision, FSA Retirement Savings Plan Match Summer Fridays Discounts and More! Annual Salary $75,000 - $85,000 The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.

Created: 2024-11-12