CUSTOMER SERVICE REP

DescriptionPerforms daily communications with internal and external customers via phone, email and other to ensure CSS customers are getting quality service.Information and technical assistance are provided to customers in a timely and accurate manner.Uses RMI to manage CSS inventory to ensure accurate reporting of car movement by train crews so customers know where their cars are located.Prepares and lines-up work activities of train crews as directed by Operations managers.Manages car order processing function and the related documentation and filing.Coordinates with connecting RR's to order foreign railcars as needed to support customer rail car needs.Prepares accurate monthly and quarterly invoices to send to foreign railroads and customers for switching and miscellaneous work performed by CSS.Daily audits on inventory and interchanges to ensure correct charges are attached on cars.Effectively communicates with co-workers, customers and personnel of other railroads via phone and email regarding movement and handling of freight cars and lading.Maintains a safe course of action in the performance of assigned duties.Fills in for the CSS Customer Service Manager when the Manager is out of the office.Performs other duties, tasks and projects as required or assigned to support CSS railroad operations.RequirementsEDUCATION/CERTIFICATION: Associate degree in business administration, marketing or communications is preferred.REQUIRED KNOWLEDGE: Expert capabilities in Microsoft Office (PowerPoint, Excel, etc.).EXPERIENCE REQUIRED: One to three years in customer service, administrative assistant roles. Transportation experience is preferred.SKILLS/ABILITIES REQUIRED: Effective verbal and written communication abilities. Well-developed organization skills. Detail oriented, capable to multitask, and the ability to adapt quickly when plans change. Ability to work independently and within a team.

Created: 2024-12-28