Customer Support Specialist

Description Position at Martec International About Martec:Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth. If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration!This position is full-time, Monday - Friday, $20.00 - $22.00/hr. Job Overview:The core responsibilities for this position include managing orders, inventory requirements, adhering to company process controls and fulfilling customer orders. Our ideal candidate should have prior experience with order fulfillment, strong data entry skills, and customer service skills. There are additional opportunities for advancement within our management team.Ideal Candidate:Answer inquires via phone, email, and fax.Process orders placed by phone, email or fax accurately and timely.Ability to identify and resolve issues in regard to shipments or order processing.Respond to all inquiries in a professional and timely mannerBuild a rapport with each customer. Actively listen to customer's requests and inquiriesHandle each call until a resolution is reached; including follow-up to ensure the actions are completed.Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitorsResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Skills and Qualifications: Must have strong written and verbal skillsMust be able to multi-taskHigh school diploma required; college degree or current enrollment highly preferredStrong data entry skills, alphanumeric preferredExperience with Microsoft OfficeProfessional and customer friendly phone etiquetteStrong organizational, interpersonal and communication skillsTeam-oriented mindset and strong work ethicMinimum 3 years office experienceAbility to type 50+ WPMBenefitsAffordable Medical, Dental, and Vision Insurance401(k) + Company Match!Life Insurance/Accidental Death/Long-Term Disability - Company PaidSupplemental Life InsurancePTO After 30 DaysPaid Holidays After 30 daysParental Leave after 6 Months of HireEmployee Assistance Program (EAP)***Employees are eligible to begin using insurance the 1st of the month following 60 days***Why Work for Martec?We are an EEO Employer that offers great growth opportunity and strives to promote from within those employees that share our same company values and exhibit a strong work ethic. If you are a perfectionist who loves alphanumeric data entry, is great at interacting with people, and feel you could represent out values at Martec each day to all our customers, please submit your resume for consideration! Background check, physical exam, and drug screening will be required.

Created: 2024-12-28