Customer Care Specialist

Great Care, Deliveredâ„¢ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others - we want you to help us deliver on that promise by joining our Customer Care Team.When will you work?You will work on-site in Novato, CA, Monday - Friday 9:00 am - 6:00 pm.What you'll do:Deliver customer service with kindness, empathy, understanding, and patienceEfficiently navigate patient and prescriber profiles across systemsAbility to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.Cohesively work with a team, as well as independentlyAbility to interact with team members across pharmacy and fulfillment facilities.Hone in on workflow efficiencies and new developments as the team grows by providing feedback.Maintain a positive and professional attitude while keeping our pet patients and customers front and center.Who you are:A coachable, quick learner who is comfortable with changeA compassionate and caring individual who loves animals and those that care for themAble to demonstrate strong attention to detail and willingness to adhere to proceduresSelf-motivated and energized; excelling in a fast-paced environmentAn effective and persuasive communicatorComputer-savvy, navigating the internet with easeA reliable co-worker with a positive, professional attitude. No exceptions!Basic calculations are easy for you to performA high school graduate or equivalentPharmacy Technician License in the state of CaliforniaAutomatic Bonus Points:You have worked retail or held Customer Service positions in the pastYou have prior contact center experienceYou have working knowledge as a pharmacy technicianYou have worked as a veterinarian technician or similar roleYou are comfortable working with Microsoft Office, Outlook, Word, & ExcelYou have attended some college or have earned a degreeYou can speak Spanish - BilingualWhat's in it for you:A comprehensive benefits package that includes health, dental, and flexible spending accountsCompetitive base salary with uncapped commission structure401(k) retirement plan with a generous company contribution to help you save for the futureCompany Paid Life and disability insuranceAccess to voluntary insurance optionsA generous paid time off program that increases every yearTuition reimbursementOpportunity for growth - We believe in promoting from within and do so through our internal job posting program!About UsWedgewood is the nation's largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.

Created: 2024-12-28