Ward Clerk I (Shift 1) RTH - 082

JOB SUMMARY: The Ward Clerk I position performs routine, non-technical clerical duties in accordance with prescribed standard operating procedures and will perform behavioral technician duties as needed. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. * Performs overall review of the clinical record according to standard operating procedures, notifies discipline supervisor of any deficiencies and follows correction through to completion * Performs clerical, including medication and lab, responsibilities in an accurate, timely and professional manner * Acts as a liaison between all disciplines * Completes other clerical duties to ensure smooth operation of the nurses' station and unit in general * Must demonstrate the ability to interact cooperatively with multiple disciplines and personalities * Ability to successfully complete initial and annual Techniques for Effective Aggression Management (TEAM) physical restraint and verbal de-escalation training * Assures that work order is co-signed/noted by the nurse. * Promptly answers the phone at the nurse's station in a professional manner and consistently follows up as needed. * Prepares and distributes lab orders. * Files lab results after they have been reviewed by the appropriate physician and has the physician initial the lab sheet. * Stamp scripts for purchase at designated pharmacy for patients involved in the Indigent Drug Program. * Order clerical supplies for staff station as needed. * Assists the charge nurse with ensuring that necessary forms and paperwork accompany patients when being sent on outside medical appointments or transfers to the emergency room. * Review chart checklist and communicate deficiencies to staff involved or the discipline supervisor when indicated and document. * Breakdown of chart contents after patient's discharge is complete. * Assures that discharge notice is sent and that all documents are present and complete. * Prepares packets for transfer to other facilities, either within the Center or outside facilities using proper mailing system. * Records mailing on Face Sheet and Packet Log. * Prepares packets for State Hospital discharges. * Copies chart prior to the day of discharge. * Copy to the Center's State Hospital Liaison. * Monitors accuracy and completeness of checklist for billing purposes. * Prepares transfer slips on all transferred patients, and discharge slips on all discharged patients. * Completes maintenance requests, obtains appropriate signatures, and assists in follow through. * Advises the Director of Access Center/UR and/or Charge Nurse on matters concerning the efficient management of the staff station Advised the Director of Nursing, unit nursing staff, and the nursing supervisor (remove the Director of Access etc) Assures staff station is supplied, neat and orderly. * The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance. * The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers. * Willingness to abide by the company's published rules and regulations * Take off physician orders and enter in TIER, record on Kardex (remove record on Kardex,), MAR and Medication Profile form. COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. * Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty. * Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions. * Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. * Age Specific: Developmental Stages, Assessment, Knowledge, Interpretation, Interventions, Enhancement of Family Involvement * Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness * Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, and Thinking Skills. * Organizational/Management: Compliance, CQI, Commitment, Linking/Networking, Management of Information, Organizational Participation, Safety * Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, and Treatment/Service Planning * Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Manages Conflict: Handling conflict situations effectively, with a minimum of noise. * Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality. * Resourcefulness: Securing and deploying resources effectively and efficiently. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice. * Drives Results: Consistently achieving results, even under tough circumstances. KNOWLEDGE AND JOB SKILLS: Knowledge of medical terminology is basic to this position. General knowledge and awareness of mental illnesses and behavioral healthcare is helpful. Excellent verbal and written communication skills are vital. Demonstrates legible hand writing and accuracy in documentation. PERSONAL QUALITIES: Cooperative and able to develop sound working relationships with a variety of people. Demonstrates professionalism to internal and external personnel. Patience, dependability, well-organized and detail oriented is fundamental to satisfactory job performance. Must show initiative, self-direction, and be able to work autonomously. SPECIAL FACTORS: Will perform duties of Behavioral Technician on units when needed and successfully accomplish essential functions of the Behavioral Technician when needed. Demonstrates the ability to maintain a safe environment for clients. Demonstrates accuracy in the observation recording of clients' behavior and activity. Ability to successfully complete initial and annual Techniques for Effective Aggression Management (TEAM) physical restraint and verbal de-escalation training. High level of exactness and accuracy in documentation and follow-through. JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position. EDUCATION & EXPERIENCE: * Education: High school diploma or equivalent required * Experience: One (1) year experience in medical or behavioral healthcare setting. TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs. POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.

Created: 2024-11-12