Front Desk Agent (Relief Shift)

Job DetailsLevelExperiencedJob LocationDoubletree Chesterfield - Chesterfield, MOPosition TypeFull TimeSalary Range$15.50 - $15.75 HourlyJob ShiftAnyJob CategoryHospitality - HotelJob DescriptionPosition SummaryGreet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Marriott's high standards or quality.Example of DutiesEssential Functions1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.7. Problem solve, resolve all customer issues.Job QualificationsSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.• Must be able to speak, read, write and understand the primary language(s) used in the workplace.• Must be able to read and write to facilitate the communication process.• Requires good communication skills, both verbal and written.• Must possess basic computational ability.• Must possess basic computer skills.• General knowledge of the city where hotel is located and its attractions.• Extensive knowledge of the hotel, its services and facilities.Physical Demands• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.• Must be able to stand and exert well-paced ability for up to 4 hours in length.• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.• Must be able to exert well-paced ability in limited space.• Must be able to lift up to 15 lbs. occasionally.• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.• Ability to spend extended lengths of time viewing a computer screen.• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.• Requires manual dexterity to use and operate all necessary equipment.• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Created: 2024-11-12