Field Support Technician

Field Support Technician Location: Scottsdale, Arizona Type: Contract Job #78515 APR Consulting, Inc. has been engaged to identify a Field Support Technician Location: Scottsdale, AZ 85258 Position: Field Support Technician Pay Rate: $30- 32.33/hr Duration: 16 weeks Expected Shift: 8:00am to 5:00pm, 40hrs/week Location: Onsite, Travel required between four main campuses (Mountain Vista, Mesa ED, Tempe, and Florence) as well as the 15 Medical Groups throughout the valley. Weekend Requirements: Possibly Call Requirements: No Conversion: Potential of conversion for up to 5 contractors Special Notes/Considerations: Primary responsibility for these contractors would be to distribute / connect and configure desktop PCs and End User Peripheral devices throughout the medical centers and Medical Groups. JOB SUMMARY: The Field Services Technician II installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices and peripherals to ensure optimal workstation performance. In addition, the Field Services Technician II will perform routine operational tasks and project work, performs regular maintenance support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment. JOB REQUIREMENTS: Required: - High Scholl Diploma or GED - 2+ years experience performing Desktop Support; A+ certification or Associate's Degree in relevant disciple many be used in lieu of 1 year of experience Preferred: - Associate's degree in related field - 4+ years experience performing Desktop Support RESPONSIBILITIES: - At an intermediate to advanced level of experience / expertise, responds to incidents & requests escalated from the Service Desk, employee self-service site, and Field Services Technician Level I personnel. - Proactively identifies, documents, and addresses problems, errors, and unreported incidents. Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned. - Installs & deploys, and troubleshoots hardware & software. Performs tasks associated with returning defective and broken items for warranty repair. - Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management. - Packages & un-packages equipment. - Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed. - Documents and submits new content to the knowledgebase. - Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. - Builds positive working relationships with team members, managers & all departments. - Prioritizes and responds promptly based on severity levels to needs of the customer. - Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. - Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented - Maintains a professional appearance for both themselves and their work environment. - Completes IT Governance & IT project job assignments to ensure achievement of established project milestones. Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities. This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine. Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

Created: 2024-11-11