Agency Account Manager

About Index Exchange: Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers. We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large. What's it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution? Index Exchange is seeking an Account Manager to join our US team, based in New York! In this role, you will support programmatic agencies and marketers who leverage Index Exchange's technology through our Demand Side Platform integrations. You will be crucial to maintaining existing relationships and fostering deeper partnerships while collaborating with business development leads in an effort to grow new accounts and evangelize the Index Exchange brand in the market. What We're Looking For: * Strategic: Index values partnerships and provides strategic insights to the agencies and marketers who leverage our exchange. In this role, you will be responsible for not only day-to-day account management and operations but also for providing insights and recommendations to our external stakeholders around the programmatic ecosystem as a whole. * Collaborative: In order to retain and grow our agency accounts, you will work cross-functionally with sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index Platform in an effort to drive the performance and growth of our partners. * Communicative: You will be working with a number of clients at any given time and are expected to communicate effectively, and often, both internally and externally. This is a highly visible, client-facing role where building trusted relationships with agencies and marketers is essential to success. Here's What You'll be Doing: * Become the day-to-day contact for existing agency and brand marketer partners throughout the country for a major holding company, while delivering exceptional service and utilizing expertise of the Index platform. * Provide proactive insights and recommendations to customers to help them solve problems through a data-centric approach. * Partner with the Sales team to support new business efforts and identify ways to grow current accounts. * Collaborate with the publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals. * Attend relevant industry events as well as entertain partners in innovative ways that foster engagement and strategic account growth. Here's What You Need: * 3-4 years of experience in digital media; 2+ years of client-facing experience * An in-depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.) * Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment. * Proven ability to leverage data and analytics to solve customer problems. * Demonstrable experience growing revenue by building strong customer relationships, understanding their needs, and finding solutions to address their pain-points. * Strong communication skills - ability to be clear and concise when presenting internally and externally, organized, and detail oriented. * Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated. * Proficiency in Excel and other Microsoft Office programs is a requirement for the role. Experience with DOMO, Looker, Tableau and/or similar analytical tools is considered an asset. The base salary for this role is USD 95,000 - 130,000. The total compensation package may vary depending on job related knowledge, skills and experience. Why You'll Love Working Here: * Comprehensive health, dental, and vision plans for you and your dependents * Paid time off, health days, and personal obligation days plus flexible work schedules * Competitive retirement matching plans * Equity packages * Generous parental leave available to birthing, non-birthing, and adoptive parents * Annual well-being allowance plus fitness discounts and group wellness activities * Commuter benefits and discounts, where available * Employee assistance program * Mental health first aid program that provides an in-the-moment point of contact and reassurance * One day of volunteer time off per year and a donation-matching program * Bi-weekly town halls and regular community-led team events * Multiple resources and programming to support continuous learning * A workplace that supports a diverse, equitable, and inclusive environment - learn more here Notification Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers. Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process. We remain dedicated to resolving this matter and we appreciate your support. Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you. Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index Everywhere, Index Anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. #LI-ONSITE #LI-AS1

Created: 2024-11-10